Delivery
We aim to dispatch most small items (up to 30kg) within 1–2 working days using ParcelForce 24h or Amazon Logistics.
Pallet load orders may take 2-3 working days.
Orders requiring winding and/or customisation may take longer—lead times will be confirmed once your order is placed.
You can expect to receive your order within 1–2 days after dispatch, applicable to mainland UK only.
Cancellation / Returns
You are entitled to cancel your order within 24 hours of placing it via our website, phone, or in-store.
To cancel, please contact us at sales@mkgt.co.uk or call us within the cancellation window.
After the 48h period, cancellations or returns are at our discretion and may incur a 25% restocking fee plus any delivery or collection charges.
Ex-display and clearance stock is sold as seen and non-returnable.
Faulty and Damaged Items
All items are carefully checked and securely packed before dispatch.
In the unlikely event of damage, incorrect packing, or product defects, we will replace the item free of charge with the fastest possible lead time.
Any issues must be reported within 48 hours of delivery.
All products are inspected by our quality control team to ensure they are in perfect condition before leaving our warehouse.